SHIPPING + RETURNS
Shipping Costs + Time
All orders are shipped via Canada Post, rates will be specified at checkout. All orders within Canada that are over $200 will qualify for free shipping.
All orders will be processed within 1-2 business days, Monday through Friday, excluding holidays. Orders will arrive in 3-10 business days. You should receive an e-mail order notification with a tracking number to track your shipment.
We offer US & International shipping, as we want to help support your sustainable lifestyle no matter where you are in the world! Please note that for intercontinental orders that shipping times may be extended.
Packaging Material
We always make an effort to reduce the amount of packaging we use and will use all recyclable products to package and ship your order!
We do our best to adequately package and protect any item purchased online. Once an item leaves us, we can no longer control the treatment of the package and require evidence of mistreatment.
Should an item arrive damaged, it is the purchaser’s responsibility to provide photographic evidence of the damages both of the original packaging and the damaged items inside. We ask that you notify us within 7 days of confirm delivery. Should you notice damage when an item is delivered, please ask the delivery person to make note of it. A replacement item will be sent out immediately or full refund will be provided.
All online purchases are carefully inspected prior to shipment to ensure no damages or defects.
For general returns from online purchases, items must be postmarked within 14 days of the purchase date – damages incurred during the return shipping will be the responsibility of the purchaser. Full refund will be issued upon receipt of undamaged items in original and saleable condition.